Food and Beverage vouchers are offered for users facing disruption of their flight. That could be when the flight is delayed for more than 2 hours or when it's canceled. Each passenger receives a voucher and the amount varies according to the time that they will need to wait at the airport. Nowadays in most scenarios we only offer the voucher printed on paper that is given by the flight attendants or via our Kiosks machines, causing extra lines at the airport and causing stress to our users.


Research UX & UI


01 May 2020